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PRIVACY POLICY

Helsingborg Arena & Scen AB processes your personal data when you use the services we provide, or when you are in contact with us. Below we explain how Helsingborg Arena & Scen AB processes your personal data.

About us
Helsingborg Arena & Scen is part of Helsingborg city. The organisation includes the subsidiaries: Helsingborg Arena, Sofiero Palace and Garden, Helsingborg Concert Hall, Helsingborg City Theatre and Helsingborg Convention Bureau. The city of Helsingborg is our workplace and we work to create experiences, meetings and events with variety and breadth. Many events take place in the city hall but the majority of events take place in the city’s sports arenas and cultural institutions.

Legal treatment

When we process your personal data, it is in accordance with applicable legislation. Processing of your personal data means that we collect, store, or take any other action with your personal data. We only process the data we need and we take the necessary steps to protect access to your personal data. You are entitled to contact us to find out what personal data we handle that concerns you. See more of your rights below.

How do we collect your personal data?

We collect your personal data when you contact Helsingborg Arena & Scen AB, for example via email, social media or when using any of our services.

What data is processed?

Helsingborg Arena & Scen AB processes personal data that you submit to us in order to get in touch with you, such as name, email address, phone number and postal address and in some cases social security number. It may also concern other types of information that you provide to us or information we need in order to, for example, fulfil an agreement with you.

What do we use your information for?

Helsingborg Arena & Scen AB processes personal data for various purposes, for instance:

– to handle questions addressed to the company
– to provide good service when you use our facilities and services
– to receive and manage comments
– to comply with statutory obligations, such as the disclosure of public documents
– to fulfil commitments based on agreements, such as when buying tickets
– to inform you about our business in different channels, such as on websites and in social media
– to send newsletters

When do we have the right (legal basis) to process personal data?

Helsingborg Arena & Scen AB has the right to process your personal data if it is necessary to fulfil a legal obligation or an agreement with you. Your personal data may also be processed after a balance of interest. In addition, we will process personal data if you consent to it. If we process your personal data with your consent, you will receive information about what you agree to and how to proceed if you wish to revoke your consent.

Who can access your personal data?

Your personal data is handled by Helsingborg Arena & Scen AB and occasionally by its personal data assistants (such as suppliers of the computer systems and newsletter services that Helsingborg Arena & Scen AB uses). Your personal data is disclosed to another third party only if it is required by law or in order to protect our or third party’s rights.

If you use social media, such as Facebook or Instagram to get in touch with Helsingborg Arena & Scen AB, the information and personal data is always transferred to third parties (that is, the company/organisation that operates the social media platform). Therefore we recommend that you do not send us sensitive information via social media.

Transmission to third countries

When personal data is transferred outside the European Economic Area, special safeguards are foreseen to ensure that the protection travels with the data.

How long do we save your personal information?

Helsingborg Arena & Scen AB is a municipal company that complies with the Archive Act. We save the data as long as necessary, considering the purpose of the treatment.

Your rights

You are entitled to request information regarding what personal data we are processing about you. You can make your request by contacting us or entering a written request by e-mail. In that case, it should be signed by you and you must enter your name and social security number. This information is needed to ensure that we provide the information to the correct person.

If you believe that the information we treat is incorrect or irrelevant in any way, you may want to have them corrected. In some cases, we may remove data about you, but we cannot remove personal data that is included in public or archived documents.

You may revoke any consent you have given at any time. This means that we cannot continue to process data about you for the purpose of the consent. A revocation does not affect the legality of the treatment that has occurred before the consent was revoked.

You have the right to contact the Data Inspectorate, which is the supervisory authority for processing personal data, if you want to make a complaint regarding the personal data processing.

Security of your personal data

Helsingborg Arena & Scen AB is constantly working to take the appropriate technical and organisational measures required to protect your personal data.

Cookies

Helsingborg Arena & Scen AB’s websites use so-called cookies. We use cookies to collect statistics in order to further develop the website and make it easier for you to visit the site and improve your browsing experience. If you do not accept cookies, you can turn off cookies in your browser security settings. You can also set up the browser so that you get a query each time the site tries to place a cookie on your computer. Through the browser, previously stored cookies can also be deleted. See the browser help pages for more information. Note that if you close cookies, you will lose multiple features on our site.

Furthermore, our websites use tracking software provided by Google Analytics. The software may save cookies on your hard drive to track your engagement and how you use the websites.

If you wish to contact us

If you have questions about how we process your personal data, please contact: Helsingborg Arena & Scen AB. Corporate identity number: 556870-7607. Address: Södergatan 1 252 25, Helsingborg. E-mail us at: sofiero@helsingborg.se. Mark your message with “Personal Data Case” for faster management.

If you hand in a written request, it is important that it is signed by you and that you entered your full name and social security number.

 

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CONTACT SOFIERO

Address: Sofierovägen 131
Zip code: 251 89 Helsingborg
Phone: +46 42-10 25 00
E-mail: sofiero@helsingborg.ses

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Send SOFIERO to 71 140

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Sofiero Palace and Park - a part of Helsingborg City.